REFUND POLICY
Eligibility
Customers may request a refund, replacement, or exchange within 14 days of delivery.
Eligible cases include:
- damaged products
- printing defects
- wrong items received
- severe manufacturing issues
Non-Eligible Cases
Refunds are generally not provided for:
- buyer’s remorse
- incorrect size selection
- slight color variations
- delayed shipping caused by carriers
- normal wear and use
Sizing Exchanges
One-time size exchanges may be offered depending on product availability.
Customers may be responsible for return shipping costs.
Refund Method
Approved refunds are issued to the original payment method.
Processing times may vary depending on payment provider.
Contact
To request support:
info@rewound.ch
Please include:
- order number
- photos of issue
- description of problem